Airtel Prepaid
CUSTOMER SERVICE

Hi,

I have a prepaid airtel connection... my no.. 9958385986..i did a topup recharge of 55Rs on 19th at 6.00 pm..and another 55Rs top up at 9.10 pm... i did not get the balance of 55 Rs which i did at 9.00 pm so i called customer care ..Spoke with Durga Prasad who said he was a supervisor... and said they cannot tell the reason right now have to call after 48hrs ..i called the after 3 days... the same guy said u got the balance ..and u used it..i kept on repeating i did not use the balance i did not get it... when i asked him can u tell me what no.s i called using that balance ..he had no answer and hung up on me... i again called spoke to him again..he kept me on hold for 1/2 and hour... and came back and was very rude i recorded the conversation..he again disconnected the call... i called back again..again he kept me on hold for 20 min..cam eback stating ..sorry i am able to see u got the recharge done but did not recive the balance... he said he will mark a mail ..and i will get a balance in 48 hrs... i asked him to give me a reference no..he said he cannot... i called 2 days later spoke to a guy named ashwani sharma he said he was a supervisor... he said i have not done any topups since 8th dec... although since 8th dec i have done atleast 10 times recharge..that means that guy durga deleted all my topup information... i again recorded this conversation... my mom is not well..and i have to use my phone regularly... that day i kept that top up for emergency..but because of Airtel pathetic and disgusting customer service... i was not able to make urgent call... i had to run to the std to make call... all this happened becos of a company that is doing so badly with customers they treat their customers as animals... i want airtel to be completely to be banned from india... they r stealing peoples money..and i am going to consumer court for this and i will make sure ..i take those two peoples job..and sue airtel... or request trai to ban it completely... and i have all the proof in my cell to get this company out of business and tell everyone what is going on... this has happened to me..and i am sure this will be the case with other people as well... i will take my recorded converstion in court..i will not spare this company... it is not the question of money... its integrity

Company: Airtel Prepaid
Country: India

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