Airtel Prepaid
Complain against internet service charges Reminde

D/s

I am holding your prepaid mobile service subscription (No. 9897646043-). I am also using the internet service of the same.

My plan is provides me 100 MB downloading in day and 2 GB downloading in night free. Till date I haven't crossed my free night downloading limit.

On 20/12/09 at 6:30 A.M. I have downloaded a file (10 MB) from opera.com Again on 09 at 6A.M. I have downloaded a file (10 MB) from mozilla.com On both occasions my balance has been deducted Rs 30 & Rs 19 respectively. When I asked to your customer care representative that why my balance has been deducted within the free limit, he replied that some sites are not free. I got shock on this answer because before this from your side nobody provided me such kind of information.

Again if site is asked me to pay the money for its any product than it is only me who shall decide whether I buy it or not. Who is the service provider to decide the same?

Please explain this matter and also give my balance back.

Regards,

Suresh Singh

Company: Airtel Prepaid
Country: India

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