Airtel Prepaid
Poor services

Dear Mr. sunil Mittal,

I am neha saxena this side, i am using your airtel connection from more than four years. Trust me when i have started using this airtel prepaid i was a very happy customer..but i am so sorry to say that now your company's services are going worst..your competitors are rising up and Bharti is going down.

I am taking thsi pain to writing thsi letter to you becos no body at airtel is able to solve my problem, n i find you to be the most skilled person in Bharti.

Now my main peoblem which i am facing from last four month with your airtel is missed call alert services. Every month Rs.15 is deducting from my account..but still giving you my full support, i am not getting a single services of this missed call alert.than my question is for what i am paying ..I have registerd my compalaint 15 or more times..but you team is not able to solve my problem. Its more than 03 months, i am compalining about my missed call alert services, but nthing is happening. Every time i heard only one thing..sorry for the inconvienace you problem will be solved within 48 Hrs..i dont know when this 48 hrs. will b completed..is it take 3 months to complete 48 Hrs... One of Floor senior had told me this time i will forward your complain to the technicial head, bt i am still sorry even he is not able to solve the problem, what kind of people you hired, i am really suprised..

My only concern is somehow a bad image of airtel prepaid is creating in my mind... this is not the matter of One customer which you will lost very soon..Bt as you know..One unsatisfied customer may spoil your other or prospective customers.

Please give special comsideration to this...

Thanks & regards

Neha

Company: Airtel Prepaid
Country: India

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