Airtel Prepaid
Wrong deduction

I was looking at airtel live on my prepaid mobile.

On clicking on a link called movies@50 the airtel deducted Rs 50

twice from my account. Further they do not have any compatible list of handsets.

They donot display any terms & conditions.

No content was downloaded.

On approaching them they replied that they donot have facility for providing the reciept.

Their customercare is useless.

Especially for the prepaid customers.

They have made it a point not to listen to the customers or solve their queries /complaints.

I also reminded them through email that Recipt of said charges was my right and their obligation but to no avail.

I will like to add TRAI also does not help inthese cases.

They do not consider individual complaints.

For billing/receipt customer care etc they say that it is not their purview.

Probably one cannot go to cosumer forums without proper Reciept.

It is a pain to reach their executive.

Company: Airtel Prepaid
Country: India

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