Airtel Prepaid
HORRENDOUS CUSTOMER SERVICE

HAVE CALLED CC ON 121 MORE THAN 10 TIMES TO GET GPRS ACTIVATED ON MY MOBILE NOKIA 6600. HAVE BEEN GIVEN DIFERENT DEADLINES EACH TIME. GIVEN FALSE ASSURANCES. I HAVE BEEN INFORMED THRICE BY CC THAT GPRS HAS BEEN ACTIVATED. SPENT HOURS CONFIGURING MY MOBILE ONLY TO BE INFORMED LATER THAT SERVICE NOT YET ACTIVATED.

AFTER THE FIRST 3-4 CALLS, ALL COMMUNICATION HAS TO TAKE PLACE THROUGH SMS TO 121 WHICH IS PATHETIC. THE PROBLEM HAS BEEN GOING ON SINCE TWO WEEKS NOW, BUT NO ONE IN AIRTEL CARES.

EACH TIME I SEND AN SMS, THEY ASK FOR ANOTHER 24/48 HRS. THEY MAKE PROMISES IT WILL BE DONE. BUT I'VE LOST ALL HOPE.

WONDER HOW ON EARTH DOES SUCH A COMPANY SURVIVE???

Company: Airtel Prepaid
Country: India

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