Airtel/prepaid
Activate Value added service without consent

Hi,

I didn't revceive any reply from Nodal Officer, Airtel..

Three times they have activated unwanted Value added service on my Mobile without my consent, disturbed me time and again and so far charged more then Rs.100..

Please check trailing mails.

Please look into the matter..

regards,

Sanjeev Aggarwal.

sanjeev aggarwal wrote:

Date: Mon, 14 Apr 08:11:18 0100 (BST)

From: sanjeev aggarwal

Subject: Fwd: Regarding Deactivation of News Pack..

To: nodalofficer.pb@airtel.in, appellate.pb@airtel.in

No reply received even afert one week. I have got these ID's from TRAI site..

I will revert back to TRAI if not receive reply from you within 10 days..

Services has been deactivated. But:--

1. Amount not refunded. Customer care says that it will not be refunded...

I want to know your reply before taking further action...

2. Assurance not received that no Value added service will be activated in future without my permission..

regards,

Sanjeev Aggarwal

sanjeev aggarwal wrote:

Date: Mon, 7 Apr 14:20:58 0100 (BST)

From: sanjeev aggarwal

Subject: Fwd: Regarding Deactivation of News Pack..

To: nodalofficer.pb@airtel.in

Hi,

Please chcek the Trailing mails.

Some or other value added service is being activated on my cell without my knowlegde/consent..

1.Please take action as per trailing mail and refund full amount deducted so far for NEWS pack..(Appox Rs50 6 (for SMS to 53030)

2. Deactivate all value added services for which some charges are there.

3.See that the same is not repeated in future.

Waiting for your reply..

regards,

sanjeev Aggarwal

sanjeev aggarwal wrote:

Date: Wed, 2 Apr 13:26:46 0100 (BST)

From: sanjeev aggarwal

Subject: Fwd: Regarding Deactivation of News Pack..

To: airtel

No reply received even after 24 hrs...

sanjeev aggarwal wrote: Date: Tue, 1 Apr 10:31:00 0100 (BST)

From: sanjeev aggarwal

Subject: Regarding Deactivation of News Pack..

To: 121@airtel.in

Hi,

My cell No is "9876670550".

News pack was activated on my cell without my consent/information.

I received an SMS that News pack has been actvated and to deactivated send UNSUB NEWS to "53030".

On 07-03 I send two SMS's on said No but the SMS's bounced back and Rs6/- were deducted from my account.

After that I launched a No of compliants (Numbers and Airtel official Name given below) but till now the service has not been decativated and my money not refunded.

I am too much disturbed with the News SMS's.

This is clear breach of TRAI rules and regulations.

You are once again requested to deactivate the NEWS pack immediately and refund all the money deducted from my account Rs. 6 of SMS's sent on March07-03.

Please note that If the service is not deactivated and money refunded to me within 24 hrs, I will file a case against AIRTEL for cheating and mental harassment.

Niharika

ChetanT-eam Leader C.No-0316439117 dated 16-03-08

Sonia Com.no.018137 dated--21-03-08

Anil Com.no. 033230 dated-19-03-08

Lalit Com.no.084432 Dated--20-03-08

regards,

Sanjeev Aggarwal

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Company: Airtel/prepaid
Country: India

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