Airtel - prepaid
Unwanted service piled on and charged

Airtel keeps sending messages of all the 'services' they provide on demand... I keep deleting all of these. However 3-4 days back I got a message that 'Airtel Live' had been activated on my phone, and Rs. 30 were deducted from my Prepaid balance. On calling up their useless so-called 'customer care', I got 2 responses, from Mr Karan in a call centre in Punjab that the service was provided free of charge, and I cd call up another CC no. to find out why the Rs 30 had been deducted. At the other number, Mr Sanjay informed me that I had subscribed to this service in March and hence it was provided at that time and renewed last week!!! I had subscribed to no such service, and this was the first time I received this message!! So much for Airtel "Customer Care". The so-called nodal and appellate customer services of Airtel are also an eyewash.

Prepaid customers seem to be an easy target for conning as they can't do anything about the amounts deducted from their accounts! And Airtel specially seems to have perfected this art! I know of other instances also where ringtones, hello tunes have just been dumped onto unsuspecting customers!

Company: Airtel - prepaid
Country: India

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