Airtel Prepaid
Cannot break from the existing FRIENDS group

Hi,

I am a prepaid card holder of airtel prepaid service. My card is a 'Friends' card. With this I can form a group with four other Friends card holders & enjoy a call rate of 10paise/min. You can break from the existing group anytime you want & can form a new group or join another group. I formed my group with my three friends. Some days later (In the month of May) I wanted to break from the group & wanted to join another group. But whenever I tried so I would get a service reply, " You were unable to break from the group." I contacted the Airtel customer care & inormed about the problem numerous times. At first the Customer Care Associate told me that there is a technical problem with the system and numerous other customers were acing the same problem. They further told me that they are unaware as to when the problem will be resolved. They told me to try again & again to break from the group till I succed. However I haven't been able so far to break from the group. Meanwhile I registered a formal complaint with airtel customer care on June 18th & they assured me that the complaint will be attended soon. But neither have I received any sort of communication rom them nor my problem has been resolved so far. Even today also I tried to break from the group but received the same service reply...

Company: Airtel Prepaid
Country: India

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