Airtel-Prepaid
Sudden Deduction from Balance

Dear Sir,

I, Baiju having airtel prepaid connection Num : 9944211478, While my friends calling to my num on night (after 10 PM) my hello has been copied to that nums without pressing the star(*) Button. Several times I informed to customer care in this regard, yet the same problem will happened 3 times.

Sample Nums : 9994620581

9995324107

On that time we informed to the customer care and they refund the amount for both and previous song activated in one of my friend. On 14th july (approximate) same problem occurred in 9994620581 number, and also inform to customer care then some executive promised to refund the amount which they deducted for that hallo tone copied without pressing * Button, I wait for that SLA which they said, but I didn’t get proper and genuine replay from that side. Also talk with Mr. Vasudevan (Team Leader) he also not given and spoke without manners. My friend (who having pblm 9994620581) got many calls from Airtel Backend people while he is in roaming (on 17, 18th July). If he not a genuine case he wont pick up the calls in roaming. We need the proper response from your side that’s way we talk backend people while we are in roaming and we spend nearly 20 Rs for that calls. I think you check all the call wrap up made in your side and refund the amount to that num who having the complaint and avoid this kind of problem happens again.

With Regards,

M V Baiju

PH : 9944211478

Mail Id: mundur_baiju@yahoo.co.in

Company: Airtel-Prepaid
Country: India

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