Airtel Prepaid
Misleading SMS

Couple of days ago, 3 or 4 SMSes were sent with the following text "Dear Customer, this number has been changed. Please call 543212 to access the service. Call charges apply". This is totally misleading and after dialing the number couple of times, I noticed, Rs. 3 was deducted each time. I was under the impression that my mobile number has been changed. When Airtel customer care was contacted, they are giving an arrogant and monotonous reply, 'it is chargeable, because you had called that number'. They don't even understand the 'core' issue. This is not the way customer should be treated. Gandhiji said "Customer is the king" but, Customers are treated shabbily at our home whereas you get a royal treatment outside india (most of the places).

The service industry has to learn and correct all customer related issues for a better and satisfied tomorrow. This is the poor customer's wish. Harish.

Company: Airtel Prepaid
Country: India

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