Airtel Prepaid Connection
Regarding wrong practice of issuing connection

I have taken Airtel prepaid number 9840798691 from a shop in Sowcarpet area of Chennai from where my number was activated. After few days I got a message from Airtel that I have not submitted my documents so I should do that at the earliest to avoid disconnection.

After receipt of the message and speaking to customer care executive about the same I resubmitted the documents at Winner Telecom, Phase I, F 31 A, Spencer Plaza, 769 Anna Salai Chennai-02. on 31/01 along with my identity proof in the form of Copy of Passport having Delhi address and Copy of Running Bank Account Statement issued by Andhra Bank (A Nationalized bank) with form and Self Attested photograph as required by Airtel. The form number for the same is 3923142.

After that again I got a message from Airtel that you have not submitted your document so submit that to avoid disconnection on 09.02.2009.Thereafter my outgoing call was disabled without even informing me.

On 9th of February I personally went to the Airtel shop at spencer plaza to inquire that why they have not submitted my documents and I was told that since Running Bank account statement can not be taken as proof of address so it has returned from there.

Now following things need to be clarified for me :

1.If in the list of documents required to be submitted at the time of taking connection Running Bank account Statement is shown as sufficient for address proof then how can same be rejected as inadequate documents.

2.Why the number is activated at all without taking proper documents from the customers.

3.Do the customer have right to claim refund of all the losses that is accruing to him due to negligence or inadequate knowledge of either vendor selling the product of Airtel or its own shops?

4.Why the Winner Telecom where the documents was submitted is not willing to return the rejected papers.

5. How the outgoing calls can be stopped without intimating the customers.

I hope that I would be given reasonable answer for all the above points that I have raised failing which I have other options open.

Company: Airtel Prepaid Connection
Country: India

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