Airtel Prepaid Connection
Rectify my prepaid balance

Sir,

I am using Airtel conection 9897860458 from last about three years. I have never activated any service on my connection. I have not used my no becoz I was out of station & it was lost in May'09 I have ressued the same no through duplicate sim. But from last many days my prepaid balance deducting automatically Rs. 10/- per day for which I try to complaint on 121 many times but this service is also not working on my connection. After that I took the another no 936 from on 3-4th July & talk to the executive who told me that he couldn't check the detail right now then I asked him to stop the service if it is activated on my connection. He told me send the message 'Stop' on 121. I send the same message & I got reply throgh '1210' no "there is no serivce activated on your mob' & 'if you start the serive send Start on '121' within 5 min I again send the message 'Stop' to 121.

But on 5th August my balnace again deduct by Rs. 10/- . I again complaint on 936. There one customer executive Suprna attend the call & she told me the amount is deducting against downloading but that time my sim was on NOKIA 1100 how is it possible I asked to her but she can't give the clearance & also any solution to stop the problem. After that I check my message inboxt there is "Airtel WAP service of cricket" agaist which my balance Rs. 10/- is deducted on 4th August & also from last month regularly

After 5 minutes all serivces like Hello tunes, Astology, Freindship started on my no. without my permission & also deduct Rs. 30/- for which now my balance is -30 right now.

Please rectify my account & recover my balance from last months

Thank You

Anup Kumar Kaushal

Dehradun

Company: Airtel Prepaid Connection
Country: India

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