Airtel Prepaid Connection
Deducting money from the balance for the service which was never requested

For the past one week, Airtel service provider has been deducting 1 Rupee daily from my balance amount in regard of sending JOKE which I never requested. I don't know what they think of their customer. Are we mad to read the filthy jokes they send that too for cost. Its really frustrating me a lot. It seems they are introducing such ridiculous services which of no use and make every customers to be registered for it without their knowledge and looting their money. If you like it as 1 Rupee, It might sound silly but just think of no of customers they are dealing with. This is not end with this, they are doing these kind of things in other services too (caller tune, missed call alert, news alert... etc). Another thing I want bring in notice is their customer care services. I have been trying two whole day for canceling this JOKE service. But the system they have to do this annoyed me more. They want us to send message with 'STOP' as text, for which they are responding with a message in which we are asked to reply for this with '1'. They are intelligently designed their system in such a way that reply message was never ever reached them. We are keep on getting 'Sending Failed' msg even we tried to send infinite times. This clearly shows they are stealing their customers money much cleverly. I want this to be sorted out ASAP.

Company: Airtel Prepaid Connection
Country: India

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