Airtel Prepaid Mobile
Unwarranted deduction of Balance

I am an Airtel MP Chhattisgarh. I pursuing my law degree from Raipur and since last 3 months I have been on roaming. On roaming I use to get my number recharged with Rs. 50 SMS pack and thereby avail 400 SMS. The charges were deducted according to roaming tariffs directly from my A2M SMS account.

On 30th June I got another such recharge done. My A2M account shows 400 bal. Yet when I am sending SMSs the charge is being deducted from my main account balance. I tried calling the customer care number but to no avail. Then I mailed to the customer care people. They guaranteed that the problem will be solved in 2 days, but its 1 week today and yet the problem continues.

Kindly take necessary actions.

Company: Airtel Prepaid Mobile
Country: India

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