Airtel Prepaid Service
Unauthorised deduction of balance

I have an Airtel prepaid connection bearing no. 9997685279 on 20th Feburary my balance was Rs. 193/- after deduction Rs. 30/- for devotional pack it became Rs. 163/- after this i made about 3 or 4 local calls the balance became Rs. 159/- approx. but in evening time the balance was shown only Rs. 59/-. I made a complaint to Customer Care Center about the problem (complaint No.0222116644). They replied that due to software problem the amount is deducted and will be refunded in 48 hrs. On 22.02.2009 I recharged my phone by Rs. 100/-, after recharging the balance was Rs. 146/- (approx) but agin in the evening time my balance was shown only R. 0.21 again i complaint to CC (complaint No.3361200) and was told that the amount will be refunded on 24.02.2009. on 24.02.2009 only Rs. 50/- credited to my account. On 25.02.2009 Rs. 50.18 was deducted from my account. In this situation I am unable to call anywhere. you are requested to kindly refund my full balance and give me my call details to my mail ID

Company: Airtel Prepaid Service
Country: India

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