Airtel Prepaid Services
Daily deduction of charges

Dear Sir/Madam,

Myself Amol Potdar. I am a 26 year old person and in service. I stay in Kothrud, Pune. I need to make a complaint with the Consumer Forum against Airtel Prepaid services.

I am using the Airtel prepaid card for almost 6 years now. Since last one month, they have activated some shayari and jokes pack on my mobile without my approval. They charge Rs 1.5/- per day for such sms. On calling the custome care, they always say that they have deactivated the services and I wont be charged further. But still the charge and the sms continues.

I have even messaged to STOP the services on their customer care. But still no use. I understand this is a very small issue but still a wrong practise.

Please help me or guide me how to resolve the issue. Changing the card will be my last option but that will be like giving such people an excuse to continue their such malpractises with many other customers like me.

Please do the needul. Thanking you in advance.

Regards

Amol Potda

Company: Airtel Prepaid Services
Country: India

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