Airtel / recharge
Wrong communication for getting the mobile recharged

Against the message flashed by Airtel on my mobile phone (Airtel no. 919897353858) while checking the balence dialing *123# that against recharge of Rs. 225.00 full talktime of Rs. 225.00 will be given besides Airtel to Airtel rs. 30 extra, undersigned got my mobile no. recharged with Rs. 225.00 on 16.08.09 at 09:26 PM (recharged ID 49919146) with follwing message -

" SUCCESSFUL on 16.08.09 at 9:26 PM, Talktime Rs. 225.00, MRP 225.00, Trans ID 49949146, call 12131to know ur best Airtel offer."

But I could not get the additional value of recharge till 18.08.09 then I contacted the service provider from whom I have got the recharghe at Rishikesh (uttrakhand) for the same, he then contacted the customer care and told me that this was not for ordinary recharge but for discount in ISD rates. The Customer care executive even denied to change it into ordinay talk value for the cost paid & cut the phone.

I am shocked to listen & seeing the behaviour because no such message was flashed by Airtel for this recharge. It is clear case of Cheating & fraud with the customers.By giving wrong incomplete messages a reputed company i.e. Airtel is cheating its end customers. This is ridiculous. The matter may kindly be looked into seriously. If this sort of issues are not taken care it will help to develop more such activities in future of cheating the customers. Matter most urgent please.

S.K.Saxena

III/34, THDC Colony

Rishikesh-249201 (Uttrakhand)

Mob:09897353858

Company: Airtel / recharge
Country: India

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