Alliance BroadBand
Complaints Fraud Not committed speed given

Well my name is Avijit Jana...

I am from Kolkata WB. Well on 4th of this month i renew my account with the flash package. in day time now after 5 days i am getting around 196KB/Sec (1568kbps) as they say you will get 3/4th of your package. Ok fine i understand if i use shared bandwidth connection i have to deal with this but in night they say it up to 4mbps (192KB/secX2=384KB/sec"as per there 3/4 rule"). But ok its up-to 4mbps so at-least i should be getting around 350KB/sec. I am getting 260KB/sec average while downloading from Microsoft. You can check the package details in this link

alliancekolkata.com/tarrif.html

The alliance Customer Care saying i will be getting around 300KB/sec (2400kbps) hooray i am getting 400kbps extra..Tell me guys is this fare??? does 4mbps upto means this???

Before i used to have speed package where i used to get 90KB/sec in day and 170KB/sec in night.

if you calculate this with flash that i have now, it should be 170KB/sec in day and 170KB/sec X2=340KB/sec in Night (at least i should get this but no i won t as per alliance)

After Paying Rs. 2499 service tax =Rs. 2749/- This is not fair...

And i am providing snaps to prove my point (these are flash package not speed package at night)

i837.photobucket.com/albums/zz293/aksved/Tuesdaynight103am.jpg

and

speedtest.net/result/679299072.png

If there is anyone who can take my complain to the higher authority then i will be more then happy. As like me no one should suffer like this.

I made a complain in the following link also...

http://inconsumercomplaints.com/complaints/alliance-broadband-c319268.html

Company: Alliance BroadBand
Country: India

  <     >