Al waheedy
DELAY ON CLEARENCE

Dear Sir / Madam,

I am one of the NRI account holders, working in Saudi Arabia, My Account No: 22041 (Canara Bank, Darbanga Br., Lalbagh, Bihar). On behelf of me, my wife visiting Bank to withdraw the money, but the Bank Manager is not giving any proper response to her enquiry and delaying to clear the money upto 15days as the reports shown in KSA that the money reached my account.

Recently I sent money through electronic transfer on 28/05/09, and the reports shown here that the money already reached my account, but my wife about 3 times visited the branch and they replied that the money yet reach my account. And also before 2 months when I sent the money and my wife enquired 3 to 5 times, the person there in the responsible seat is frequently refusing that the money not reached my account, when my wife want to lodge a compliant then the manager gave her money within 5minutes. How the money came to my account within 5minutes on that spot why they are hiding the present of money, delaying to release and torturing customers. Is this good service?? Is this good for such a well established Bank??

I want to lodge a compliant through INDIAN EMBASSY on this Brach Manager, but prior to proceed, I need your action on this brach manager and to advice him to obey with client on good manner to give good service to retain the reputation of such a well reputed Bank.

thanks for your co-operation

I need your action in this matte

Company: Al waheedy
Country: India

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