Andhra Bank
Loss of money from saving account

Respected Sir,

I Shivanand Yalala, Account Holder at Andhra Bank, Sadashivpet Branch (1566) with saving a/c no. 156610100017575 which has opened on 11th May by depositing Rs.10, 000/- and I have received the ATM card with pin-number (ATM card No. 4688 1715 6600 4297) on 15th May evening hours. According to the manager, ATM will be activated after three days. On the day of 20th May, I went to ATM centre to draw the money but shockingly I found that the account balance is Rs. -26/- (negative balance) only at ATM center.

Then, I approached the branch manager at Sadashivpet regarding the inappropriate showing of balance but the Manager told that amount was drawn through ATM on 16th May as Rs. 9, 700 and Rs.100 respectively, means that amount was drawn twice on that day.

• According to Manager, ATM card will be activated after three days of receiving of card.

• I have received the ATM card on 15th May

• Amount was drawn through ATM on 16th May.

• While the ATM card and pin with me only.

• As per the letter issued to me while receiving the ATM card shows that "The card will be activated after 48 hours from the receipt of the Card".

• I have lodged a written compliant on the name of branch manager, Sadashivpet on 25th May.

However, I am very clear that amount was not drawn by me but unfortunately the above said situation took place. Hence, I am herewith requesting you that kindly peruse the issue that how such amount was drawn without my intervention and within specified activation period of ATM card i.e. at least 48 hours, in my case this has happened.

Whether it is a technical failure or whatever, I need justice that “money back” else kindly suggest that how to claim justice.

With Regards,

Shivanand Yalala

3-7-83/95/2

Ravindra Nagar Colony,

Sadashivpet – 502291.

Medak, AP

Company: Andhra Bank
Country: India

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