APC Inverter
Disastrous after-sales service

I have been facing problem with my APC inverter for the last two months. After having got the machine changed thrice and the battery once, the inverter still does not function properly. After every two/three hours the machine starts blinking and flashing signaling "fault". Every time I launch a complaint with their Bangalore call center (toll free number 1-800-425-4272/ 4877), a service engineer is sent after about 4 days only to check the faulty machine and submit a report to get it replaced. Then again after another 4 to 5 days, someone comes and gets the machine replaced with another one which is even worse than the previous one. This new machine works fine for a day or two and then the same story gets repeated. In the last 2 months I have probably lodged 10 complaints with them and to make the matter even more ridiculous, I found that my residence phone number has been blocked by the Bangalore call center so that I can't contact them with any further complaints. I am having horrible experiences with the APC brand as the product, the services and the quality is absolutely below standard.

Company: APC Inverter
Country: India

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