Apple IPhone
Wrong Commitments and Bad service

Sumit Bathla
12-10-2007
33

Dear Sir,

I am from India and came USA for some business trip here.. i went to AT&T store and bought one Apple Iphone there. When i was buying that phone, nobodyh told me that i won't be able to use the same on my indian Sim card.. I specifically confirmed from sales Person that it will work in India... he asked me to register the same on Internet with Itunes.. when i opened my box and connected myh phone with Internet, The system thrown an error that it can't be activated.. I went to store next day again and asked the reason. they asked me to buy prepaid sim Card .. and i bought the same and paid 10 dollers for talktime..

I tried again by putting new sim card .. but still its not working and even my phone is not getting activated.. I called Apple care centre and AT&T care centre several time .. but no help found.. Finally i decided to return back this box .. so went to store.. But Cashier refused to refund myh full moneyh back.. she told me that she will deduct 10% of the full amount .. which is approx 40 $ and also i bought accessories of this phone of 30$ from other store which is also not of any use.. When i asked the reason .. she told me that I dont have SSN number .. that's why my phone is not getting activated.

I told her that i am just visitor to India and don't know many rules of USA.. and nobodyhh told me even when i was buying the box.. and also how come myh SIM card of USA number (which i bought from the same shop is workingh without SSN number)...

Details of purchase are as followed..

Date of purchase of Iphone: Dec-05

Date of Purchase of Sim card (479-899-8890) with Value: Dec-07.

Spoken to At&T care centre: Three times

Spoken to Apple Care centre: four times.

Visited to store personally till date: Five times..

Investment Made on Phone and Connection = 435 11 29= 475$ (USD)

I am going throughh mentallys stress now and need help.. Request you to help me .. I am in US for next 10 days...

Thanks and Regards

Sumit Bathla