APSRTC
Full money not refunded

Service number: 1085

I have had an extremely unpleasant experience with APSRTC. I had booked two tickets for me and my friend from Hyderabad to Goa from the madhapur booking counter (near police station, kavuri hills). I had booked the tickets one month in advance and paid Rs.2116. Just 4 days before our departure date, we came to know that all the APSRTC buses had been cancelled dur to the Telangana strike. The booking counter people did not bother to inform us. We rang them up and they said I could go and collect the full refund. So I went to cancel the ticket (and the refund) one day prior to our actual date of journey to which they said they will be deducting 10% because the online portal was not updated with the cancelled status. So I went again on the day of the journey to which they said they dont have money and gave me a slip and asked me to collect after the strike was finished. Finally I went to collect the amount when they said they would be deducting Rs.120. When I protested, they started making random arguments. I asked them to give me their manager's number or the customer care to which they said they didnt have anything and they wouldnt give me any number. I told them to show me where the cancellation rules were given to which they said I knew more rules than them and asked me to look it up myself. Then they took my tickets and gave me back Rs.1996. When I told them to give me some proof or alteast let me click a photograph of the ticket so that I can lodge a complaint against them, they just tore off the ticket in front of me and did not even give a written proof. Both the persons at the counter behaved very badly and they did not justify why they deducted my money.

Company: APSRTC
Country: India
State: Andhra Pradesh

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