APSRTC
Poor Service on Hyd-Pune Sup Lux route

Sir, Date: 06/09/08.

SUB:- COMPLAINT: Compliant against services provided by

APSRTC on HYD-Pune Super Luxury service – Reg.

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I am a software engineer working in an MNC in Pune. I regularly travel in Super Luxury service operated between Hyderabad and Pune (of Hyd-1 Depot), which is the only Non-AC service under operation.

Yesterday, i.e., on 05/09/08, I had traveled from Pune to Hyd on ticket no. TNZ13928. The Bus no. AP28Z 1647, started late at about 8.30 pm instead of scheduled 7.00 pm from Pune ST Stand. On enquiring with the Driver, I came to know that, there was tyre puncture occurred at Pimpri and they were unable to replace the new tyre, due to non-functioning of two Jacks supplied to them. (What a pity!!!). They had to contact MSRTC Pimpri Depot and fix the problem, hence delayed.

The bus again had one more problem. There was acceleration problem with the bus and hence when the bus is accelerated by the driver, then the bus was giving heavy sound(…all the night, all the passengers had no sleep due to this heavy sound) and the bus could not able to run with speed. Today, I could only reach JBS by 11.00 AM instead of 6.30 AM.

When enquired with the Driver, they said, the problem was there when they started from Hyd-1 Depot, but the problem was not solved and they were shunted out of the Depot. They said that there is no proper bus maintenance done at Depot.

While traveling from Hyderabad to Pune, the bus stops at GM Rao Dhaba near Zaheerabad. The Dhaba charges exhorbitantly. Those charges one could not find even in Mumbai or Pune or even in Hyderabad.

As a loyal APSRTC Customer, I expect the APSRTC Authorities concerned to rectify the problems. Or else you would also lose me.

Thanking you,

G. Prakash Rao

Company: APSRTC
Country: India

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