Airtel
BAd Airtel Customer Service and Illegal Deducitons

I thought Idea Cellular customer service people did not have enough knowledge about their product and could never answer any query satisfactorily.

And I thought Airtel was much better than the rest.

Well..guess what! I was wrong. And i have no qualms in admitting it.

Airtel has the worst service ever.

I got myself a new Pre-Paid connection (9860646001) to get my BB activated.

After activation of the card they said BB would be activated in about 24 hours.

I took about 3 days actually to get things started.

And the moment I started using Airtel, automatic deduction of Rs.60 took place. And for what - the filthy service of FriendzChat and some Astrology shite.

I contacted their customer service and they said they would look into it. But for a good 5 days there was no response.

And umpteen calls later when i finally got through a customer executive, i was bound to lose my temper (for having answered the same lame questions over and over again).

The outburst of anger came as i used a single profane word (and I'm not apologizing for it - EVER!)

The agent has the audacity to say- "Sabhyata se baat keejiye"

Well - Mr."Sabhyata" if only you guys worked with "sabhyata" users wouldn't have to lose it on you.

Secondly - having spoken to their manager - a certain Mr. Mukesh who assured that the deductions would be refunded that very day - it was no surprise that for the next 4 days there was no such transaction made.

And to top it all - they even blocked my number from being connected to the customer care service numbers (121 and 198).

This is surely a silver lining for Airtel.

If you can't handle a customer and complaints against their company - the best is to block the customer.

I say, it's a wonderful scheme to keep customer at bay. But do they realize that Consumer Forums do take up our case and fight for us.

Let them also remember that the common man is backed by the media.

If I wish to indulge in charity- it is my choice where and how I give my money. I will never appreciate a brand like Airtel STEALING my money from my account.

Company: Airtel
Country: India

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