Tata Indicom Prepaid
Worst response and Irresponsible Attitude
- 05-03-2011
- 49
Iam using Tata indicom prepaid connection from past 5 years. One of the reasons is because they provide unlimited calls to Tata network with certain plans on monthly recharges. I have been a very loyal customer to Tata Indicom for all these 5 years. Every month im recharging with Rs.325 and i get only 100 talktime and i have recharging with this same amount from more than 4 years now. Last month on 24th April i have recharged with Rs.199 for Tata-Tata unlimited free. But on 3rd May i was charged for calling an Tata mobile and i have made a call to Customer Care and spoke to service agent and he had informed that the offer had expired on 21st of April and it has been revised to Limited free calls with charges applicable once the free calls are over. So when asked was this informed to the customers in any way about the same, the representative said the only information he has is that the offer is no longer valid and it has been revised and cant be done anything to it. So i requested for an Supervisor he transfered the call to Vani his teamlead and she started saying "We are sorry for the inconvenience and we have escalated it to the concerned department and they are working on when to inform the customers. Also said that they have nothing to do with this. And kept repeating the same thing, the offer is no longer valid and they have escalated it to the concerned team, explaining me the charges applicable thrice even though when i said the agent informed me the same earlier itself. Was not at all concerned simply saying we cant do anything with regards to this and was a very careless attitude as if saying "be our customer the way we want otherwise can leave us". So for customer like me who has been with them for a good time if this is the kind of careless attitude they have probably i have and my family members dont have any other option them opting for another provider. Also i can advise to all please beware of TATA INDICOM.
Company: Tata Indicom Prepaid
Country: India