Times Of India
Subscription not receied

This is to bring to your kind attention that I am a regular subscriber to TOI for the past 3 years. Prior to this I was a regular reader of "The Hindu" for more than 10 years. I have also recommended more than 15 persons to subscribe TOI.

Worst Service

I received my copy daily on time (Before 6:30 am) during the 1st year and I was happy on the service and quality, which also made me to subscribe for the next year (last year). But from last year this has become worse, I neither receive my copy on time (Min only after 7.30) nor receive the paper regularly. if it rains I am sure now that I will not get the paper for the day, even my kid knows that.

Especially even it drizzles I don't get the paper for the day and sometimes the paper is delivered to me the next day or day after. (2 or 3 papers at a time)

This I have complained to the call centre and also to the agent many times. Still there is no improvement.

This is clearly visible that there is no respect or response if we complain to any.

Subscription renewal

Still when your person called us for this year subscription renewal, we had a second thought and after lot of hesitance we renewed on the assurance given by your team that all the issues will be sorted out. Keeping some faith on your esteemed TOI we further renewed for this year also, well ahead of the date of expiry.

But till date I have not received my copy. I received my last copy on 19 th Aug. After the rain on 20th i have not received my copy till now. As per my old order i hope I am supposed to get my copy till 30 th of august where the subs of last year started from 1st September.

Apart from this I have renewed for this year on 17/08, (RRE Code: CR 1973, Depot Code: D3165, Dealer Code : 20921287) Still i have not received the subscribtion.

Call center

I would have contacted the call center many times (around 20 times in the 2 months) but of no use.

Even for this subscribtion I am calling the call certer almost daily and every day i get an assurance from different person/agents that this will be solved today. But nothing has happened till now.

Finally after raising my voice with the agents yesterday a person named Karthik call up and told that this will be sorted out today and he was on the way to our house to meet us. But till now he has not turned up and if we try to call him up he is not picking up the call.

Past 1 month I am suffering to get my copy but no one is able to help me out. Finally TOI has proved that they dont care about subscribers/ customers. The pain is only for the customer and TOI doesnt care about this is very much evident.

Conclution

The number of calls I have made till now to your team, the time wasted by me till date in the past 2 years to get my copy, the money i have spent to get the alternate paper for the days TOI has missed is very high. On subscribtion to TOI I am only losing money and patience.

So I request you to kindly sort out the issues immediately. If really the TOI team is caring about the subscriber/ customers, I am expecting one of your company's responsible customer care senior person to meet me before this week to sort out the issues or please cancel my subscribtion and return back my money

I hope you will not allow me to take it up further and expecting that this will be my final mail to you regarding my subscribtion.

Serious concerns

Pain 1 : My subcribtion Stopped all of the sudden by last month 19th and reason not known

Pain 2 : Even after renewal done by last week till date we have not got the paper. Need to know where is my money?

Pain3 : How am I going to get compensation for the paper which i have not received past 15 days and the paper not delivered in the last month

Pain 4 : With this kind of worst call center service how can I continue this TOI and what will happen to the persons to whome i have recommended.

AWAITING YOUR IMMEDIATE ACTION

V.Girinarayanan

Company: Times Of India
Country: India

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