ABP Private Limited
Renewal of subsciption not activated

This is to bring to your notice that I, Samiran Ganguly had renewed my subscription for The Telegraph and Anandabazar Patrika, and had paid a cheque to this effect of Rs 775. The cheque number is 323684, dated October 25th drawn from State Bank of India (Kalindi Branch). The cheque was encashed on November 19th. But I have not received the subscription coupons till date- January 2nd 2010. There is no response to the email sent to the customer-care email address- sub.help@abp.in. Repeated phone calls to the customer care helpline number - 03322129840 - yielded no response. After fifteen tries I finally got through to one of the customer care executives who informed me that the coupons had been sent by courier to my residential address but since there was no one to collect the mail the coupons had been returned to their office. Both my wife and I are in service and my daughter is a student, so on a week day no one stays at home. The courier service man might have come to my residence but he left unannounced, without leaving behind any intimation for me, to go and collect the mail from their office. The customer care executive promised to send my coupons again on January 1st but I have not got the coupons yet. I have tried calling up the helpline number innumerable times, but to no avail. Can I expect any redressal?

Company: ABP Private Limited
Country: India

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