Hindustan Times
Mint Subscription taken, Coupons not sent

Sir,

I had booked for annual subscription to MINT newspaper from Hindustan Times on 21.10.11. My subscription No. is 302678. I was informed that I will receive the coupons in a few days time. When i did not receive the coupons even till mid November, i started making calls to the customer care No. 01160004242. I made 1-2 calls every week, but there was no action. Then when i called on 15th Dec'11 and by this time I was pretty agitated, I was told that This was the first time i had called (wheras I and my wife had already called them 5-6 times by this time). On 15th i got a complaint no.: 3342 and an assurance that the matter will be resolved by Dec end. When i did not get the coupons and mind you for Nov and Dec, the newspaper vendor had already collected the bill brom me, I asked the call centre to make me a refund. It was beyond my capacity to keep following up for this. Post which i got 2-3 calls from HT audit department, everytime asking if I had received the coupons, to which my response was no and that i had already asked for a refund. Today is 14th Jan'12 (almost 3 months now) and i still have not got any refund. Its a hopeless case of mismanagement.

Company: Hindustan Times
Country: India

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