Fastway Cable TV
Set Top Boxes

To whom it may concern,

Fastway Cable TV Network in Punjab (Ludhiana) is unnecessarily forcing the implementation of Set Top Boxes in homes which use their services. There has been no notice whatsoever regarding the implementation of the said boxes by the central or the state govt. Despite this, they shut down cable services everyday for 4-5 hours without informing the consumers about it and say that this will continue if we don't get the set top boxes installed by them. We pay the monthly rental which has been set by the cable operators on timely basis but still the sheer monopoly of the Fastway Cable TV Network in Ludhiana is causing grievance to us the consumers. Entire city of Ludhiana is facing this problem. On asking, the network provider bluntly comments that this is a TRAI regulation which has to be followed, but such is not the case. They are doing this primarily to extract more money from the consumer under the pretext of the set top box. If even after paying money for the services we are subjected to this kind of attitude and problems, then what is the use of these services.

Please resolve this problem to the earliest and take appropriate steps regarding the same

Thanks

Nitish