RPO Chandigarh
Harassment of customers!

I was going through the instructions mentioned on the passport application form before filling. I have been issued passport from your regional office having details:

NAME: RAVI BHUSHAN SOOD

D.O.B.: 27/10/1952

DATE OF ISSUE: 28/09

PP NO.: G0036851

While filling the application form i had furnished all the particulars and the documents required to support all information provided therewith. I have been issued the passport but it says ECR (emigration check required), despite the fact that i had provided all the supporting documents. My wife was also issued passport with error in spouse's name and no endorsement of ECNR. To rectify the above listed errors we have been asked for Rs.300/- per error.

I want to know, where there are penalties for providing wrong information, what actions are to be taken according to your instruction book against staff for dereliction of duty and filing wrong information in passports.

Is there any redressal of customers' grievances?

Kind regards,

Ravi Bhushan Sood

Email: cedar.view@yahoo.co.in

mob no: 09418109071

Company: RPO Chandigarh
Country: India

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