DTDC Courier & Cargo Limited
Delayed and unconfirmed delivery of the letter by DTDC and very bad bahaviour from DTDC office

Dear sir,

I am Arpan Halder, final year MBBS student. My mother has expired on

01.03.2010. So now I am very upset physically and mentally also. My

home at Kolkata. I have need a xerox copy of madhyamik admit card for

age verification to receive my voter ID card that is very essential

within 1 day. But the problem is, I am now at siliguri and the

original & xerox copy of admit card is present here. So I decided to

send this by DTDC to Kolkata. I have posted the it at MEDICAL MORE

DTDC branch (address: NORTH BENGAL MEDICAL COLLEGE CAMPUS, SUSHRUTANAGAR

POST, MATIGARA, DARJEELING DIST, Pin code- 734432, phone:

9832568698/9832345354/9832345468/0353-2585090) on 25.03.2010 at 11 am

and they had promised to deliver the letter (the letter no. Is-

K39799488) at the given address[Sajal kumar Halder, T-12 (6th floor), CIT

road scheme LV, Entally, kolkata-700014, ph-03364572277] on 26.03.2010

within 11:30 am. But the letter is not delivered even now. The main

DTDC branch where my letter will be sent is present by the side of my

address and also same pin code (i.e. 700014). So, it is obviously

possible to deliver the lettes at the given address within 11.30 am on

26.03.2010. But the letter is not delivered even after 5.30pm. When my

addressed receiver (Sajal Kumar Halder) has gone two times at the DTDC

office at moulali branch to receive the lettrer hand to hand then they

said that the letter is not delivered at their office even after 5.30

pm on 26.03.2010. Even i have phoned at the DTDC office (ph. No.-

0353-3204560) then they refused to tell the time when the letter will

be delivered & then when I said that I will complain at CUSTOMER

COMPLAINT FORUM then they have cut the phone line. Then i have tried

50 times but they have not responded to me. That is very shocking for

me. Because i have given the address of a office so that i can receive

the letter quirckly. [But the addressed office is normally closed at

saturday and sunday that means the office is closed on 27th and 28th

march. I have informed to DTDC office about the closure of the

office. In spite of that they had promised to deliver the letter on

26th march within 11.30 am.] Hearing that when my letter

receiver (sajal kumar halder) requested to the nearby DTDC

office (Moulali branch) to keep the letter for that two days in their

office and he will receive the letter on 29.03.2010 (Monday) then they

refused to keep the letter. However, my opinion is that it is their

duty to deliver the letter in time, when it is not possible it is also

their duty to keep the letter for that two holidays.

Please think about my problem that if the letter is not received

within 29th march then my voter ID card which is needed will not be

issued.

So, kindly approve my request so thaj I can take the letter from the

DTDC office (Moulali branch) on 29.03.2010

Company: DTDC Courier & Cargo Limited
Country: India
State: West Bengal
City: Darjeeling

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