Government of India
Lack of right guidance

My passport which was issued from Chandigarh expired last year. Since I have been living in Chennai for last 1 year n 4 months approx., i have to get my passport renewed from here only.

My HEADACHE all these months has been that... as per the government of India website i.e.

http://passport.nic.in/ ... i fulfil the criteria of proof of address (only 1 proof of address required) but when i approach the local passport office they reject it. They want 2-3 proofs more. This is under the regular application scheme.

I tried under the TATKAL scheme... under which 1 option is says that... a verification letter (for proof of address) from IAS or similar level officer n another affidavit from myself is required. Again as per the govt. website.. I fulfil the criteria. But again the same problem... they want extra from what is actually required.

Since more than half or i wud say most of the staff in the local passport office is unable to converse either in hindi or english... Im having a really tough time getting this problem solved.

Also, I would really want to know that if the information/ rules/ criteria provided on the government website old / stale / not applicable anymore... then why has the website not been UPDATED.

PLEASE HELP...

Monika Sharma

Company: Government of India
Country: India

  <     >