Home Town
Pathetic customer care service by big bazaa

We are writing this complaint against 'Home town', indirapuram, ghaziabad so that no body should fall with such kind of harassment.

"the pathetic customer service by home town, and did not delivered the bed even after 75 days after their promise."

We ordered a bed from furniture house, home town on 13th May'12 with 25 percent payment done. The staff said that bed is out of stock and they will deliver in another 15 days positively. We agreed and waited for next 15 days.but there was no intimation after 15 days. However we called them and asked for the update about the delivery of bed.

The staff said that its still not in stock and will be delivered shortly from mumbai and we should wait for further another week. Though it was very frustating but we still kept patience and waited for another week... but it never came till date (75 days).

After waiting for 60 days we asked the staff to cancel the order. The staff crossed all the limits when after 60 days he said, we are not able to wait and therefore asking for the cancellation. It was absolutely humiliating. The manager of home town then assured us to deliver the bed in another 7 days and said that this time it will be done.

We trusted him and waited for next 7 days, but we got a call regarding this after 15 days. We were asked to do a full payment after 73 days and they promised to deliver the bed next day after 7:00 pm. After full payment, the bed is not yet delivered and its 9:00 p.m.

After waiting for such a long time, we are so irritated and frustated and have decided that we don't want the bed anymore if its not delivered today.

Its very sad and unfortunate that being 'just a customer' we are facing such a pain.

Company: Home Town
Country: India
State: Uttar Pradesh
City: Ghaziabad

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