Indian Postal Services
Theft of article from registered parcel

I had sent a registered parcel from Pune office (HADAPSAR I E under PUNE CITY EAST DO) to Rohtak (ROHTAK under ROHTAK H.O CCC) on 25th Sept. 2010 (# No: RP A 222). The parcel was received 30th sept. but an article (baby dress of Zapp brand of blue denim shorts and red T-shirt) worth Rs. 800 was missing. The seal was opened and resealed after taking out dress. I logged a complaint from web based system of Indian postal service (complaint # 100000-43628). The complaint was closed saying " ARTICLE DELIVERED TO ADDRESSEE BY THE POSTMAN ON 30/09/10 IN SAFE AND SOUND CONDITION." I did not accept this answer as the recipient was having a proof that the parcel was opened and resealed by someone, may be in Pune or Rohtak. So I sent a mail to the next escalation level which is the maharashtra circle cpmg_mah@indiapost.gov.in but in vein. After sending repeated reminders I sent several mails to the next escalation level which is in Delhi pgsectiondop@gmail.com but again in vein.

Its been 3 months and there is no reply from the indian postal services about the loss that I have incurred.

I do not understand that what is the meaning of "REGISTERED" services if the articles are opened and stolen!!!

I believe Comsumer complaint forum will help me in recovering my loss.

Thanks.

Mandeep Agarwal

Company: Indian Postal Services
Country: India
State: Maharashtra
City: Pune

  <     >