India Postal Service
Rude dismissive behaviour, disfunctional speed post tracking system

Indian Postal Service has a system of tracking speed-posts. It can be done by the following ways;

1) Online with the tracker available on the web-site

2) via sms

3) by calling speed post office.

All three systems are a complete failure. The online tracker fails as the server is always unresponsive. the customer has to keep waiting for hours but there is no respite. On trying the sms service, we are requested to sms our speed post number to a code, but messages sent to the no so provided 55352 are always undelivered.

lastly, the phone lines for the delhi speed post office are always busy, the speed post officer has a designated mobile number, 9868021828 which is always out-of-coverage area. After several attempts, if someone does pick up the phone, the refuse to help siting server problems and are extremely rude and dismissive.

the entire exercise of having a tracking system is defeated as the customer is left without information, and is extremely frustrated with the delays and lax attitude.

I wish the Indian Postal Service, being the prime postal service of this country brings efficiency in its operations. Adopting technology is one thing but failing to make it work is really unacceptable. The behavior of staff is appalling. The service has a standard which is disgraceful.

Company: India Postal Service
Country: India
State: Delhi
City: South Delhi

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