Passport Office Chennai
Arrogant rude irresponsible officers

Hi

This is my 4th visit to the Passport office today. I'm feeling dissapointed and frustrated. People who have allready visited Chennai passport office once, would know how you have to stand in a long queues, under the sun for long hours. Though the applicants traffic is hevay only two officers handle general queries. There are two long 50- 90 ft queues. Passport officers are supposed to show up at 9.30 AM, they do at 10:30 AM.

Day 1, Standing in a such a queue, i finally got to ask the officer about reqd docs for my renewal. Even though i stayed in Chennai for 2 yrs i didn't have enough docs to substantiate for a Tatkal Application, hence a query. The officer suggested to get a verification letter from bank to fulfil my app.

Day 2, I stood in the queue with all reqd docs again, and got an approval of docs in good order. When i went up to submit my application the lady created her own arguments that i;mnot eligible for tatkal app becoz i dont have enough docs to state my Chennai tenure. I registered a complaint with Superitendent Officer, who said he himself feels harassed dealing with that lady, fwded me to DPO. Now DPO suggested on a letter to reconsider my App, despite that the same lady pulled my case back to the DPO and all agreed that my docs are not enough. Even the old passport file in their DB didn't have my photo. I was suggested to get an IPS/ IAS letter as verification letter. I was th e last guy to leave PP office that day.

Day3, I arranged for a letter. Even though there was anew lady who asked me to get photostate of my office ID card, luckily i was carrying it. They were ok this time to accept my App. I was supposed to get my PP in 5 days.

Day 4, Today when i enquired with the Superitendent he mentioned i've some issue with me DoB. The old PP has it 26.05 but i'm requesting for 25.06. Imentioned that there was a mistake done by Trichy PP authority when i had applied for PP 10 yrs back. I never got it corrected because i never had any need to use my PP. I showed him my matriculation certificate/ marksheet both stating that was the same document i had submitte d10 yrs back. But Trichy authorities missed it. I wish to correct it now. Butthat arrogant officer asked me my birth cert, if i don't give my Birth cert he won't allow procesing. It was a date change of 26th to 25th based on all my certs. but it was not acceptable to him.

allt hese 4 days, i had taken off from my office. It starts with standing in the queue and finsihing by 5-6 PM each time. i never understood what they try to achieve by so much rudeness.

Company: Passport Office Chennai
Country: India
State: Tamil Nadu
City: Chennai

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