Post Office
Delay in settelment of decased claim case

Dear Sir or Madam,

I am the undersigned, Jyoti Desai. Would like to informed you that my father & mother Mr. Thakorbhai Naik & Mrs. Nirupama T. Naik had a MIS A/c in Borivali West Post Office bearing MIS Saving A/c No. 256839 & 256840.

As they both were pass away on 20.10.07 & 05.08.2005 & I am the only daughter & legal hired, have completed all the formalities with post office & submitted my papers on 5.11.09 but paper were returned me on 10.12.09 saying that nominee name is written but not properly signed by A/C holder. I agree for that. For that postmaster & post agent both are that much responsible.

I requested them ke on the basis of last claim can’t you approve this but they didn’t agree & told me to fill up death claim form so again after completing all necessary formality resubmitted on 9.1.10 but till date my claim is not settled.

I personally visited to the Borivali post office thrice but once the concern person Mr. Mahadik was not available as gone on leave so no one to answer. The second time he told us to send in 2-3 days time & finally when I call on 2nd feb. he told I have forwarded today to Borivali head office, now we don’t know the how much time they take. I called Borivali head office on 9.2.2010 & spoke to mrs. Kaur on tel no. 28678814 & she say within one week work is to be done but

15 days pass then also nothing done so again call then I came to know that my paper sent to divisional office at smata nagar, kandivali (e), so i call samta nagar post office & spoke with Ms. Parachi, she inform me within 15days your work will be done & u get “DO” but till feb. end nothing came so on march 3rd I personally visited samta nagar post office & meet prachi & mr. oza & again they ensure me ke within 15 days work will be done, I have put up the paper to Mr. Kadam & as soon as he will sanction paper u will get “DO’. I am waiting for the same but it pass again 15 days & nothing came so I again call & spoke with prachi so she said not your paper will go GPO & from there u get DO. Every time when I call they give some & other excuses & finally we came to know that paper are still lying with them only so again on 9.4.10 I & my husband went to meet mr. oza & ms. Prachi & they told us that we are typing your letter only & today after taking approval of Mr. Kadam we will proceed further. After almost 15 days passes so today again I call Mr. Oza but with regret I have to say till date nothing has done & they are giving same statement.

We are fed up & very much disturbed the time taken in the procedure. Why we customer have to suffer so much inspite of investing such a hard money with post office.

We hope you will keep our trust and do the needful.

Thanking You,

Yours faithfully,

Jyoti A. Desai

Company: Post Office
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >