LODHA (CASA BELLA GOLD)
NOT CO-OPERATING WITH CUSTOMER

Highlights of my interaction with CASA BELLA GOLD CUSTOMER CARE TEAM:

TO CASA BELLA GOLD CUSTOMER CARE TEAM (LODHA)

1. Lose 11, 000 Due to false date intimations given by Casa Bella Gold Team

The team had told me wrong dates for the registration of my flat and for loan disbursement in last year. I have re-sanctioned the loan sanction letter issued

by Axis Bank twice based on the dates given by the team. Later Axis Bank demanded 11000 for revalidating a sanction letter again. I had given 11000 two times as processing charges to Axis Bank.

Finally I lose 11000.

2. POA Created in Kerala due to the wrong information given by the same Team

My co-applicant, my mother is from Kerala. I have created POA from Kerala, based on the information provided by the customer care executive. Later the POA made in Kerala proved to use-less in reality.

My efforts (and Father’s Effort to create a POA) were in vain.

3. Date of Registration and Formalities made clear to me after 33 phone calls in Dec

For fixing the date of registration and to complete the formalities for flat-registration, I had called 33 times to the customer care. 80% time, the team was not responding. In Dec I was not in a state (has undergone Mastoidectomy Surgery for Ear) to talk with customer care of Casa Bella Gold. Still I had made phone calls to contact the customer care.

4. Verification of POA Took almost 2-weeks by the same Team

I had made a POA in Mumbai. The verification of the same took around 14 days which was just 1 day before my date of registration. That too happened because of my constant follow up with the team.

The interactions with the customer care team has increase my stressful moments in my life. In a long run, it may ruin my health.

5. Blue Print sent by the team after a request of 1.5 month

Axis Bank demanded blue print of the entire building. I have requested the team to send a copy of Blue Print of the building. Customer care executive ensured that

the blue print being sent is having information regarding 9th floor. I have received the same after 1.5 months.

6. Blue Print Sent by the team was wrong one

Finally Blue Print received was not showing any information regarding 9th floor. The blue print that I got has become useless to me.

7. No response for the mail sent for cost break on 21st April

I have sent my request mail (request to send a cost break up document) on April 21st 2011. I got response for the same after a long period of time.

8. No response after arranging a call back on 22nd Apr and one on 26th Apr

I have arranged a call back to me on April 22nd 2011 and another one 26th Apr. I did not get any single call from Customer Care.

According to the policy of customer care (once it was told to me by the customer care executives), I should get call back in 2 working days.

9. No response to the phone calls made by poor customer

I was continuously trying to contact Casa Bella Gold Team. All efforts (6 days) are in vain. I am not able to register my issue with the executive.

On 22nd April, I made around 10-12 phone calls to the customer care of Casa Bella Gold. Most of the time, the executive who picks the phone redirects the phone to CASA BELLA GOLD team. But those calls were finally answered by CASA RIO executives (I do agree the other team is fully busy

In their work). After discussing my issues with the CASA RIO executives, the calls are getting disconnected from the executives and goes back to the previous selection menu in mobile phone. Is it a system problem or the problem with the team?

I do respect the team. I am not insisting the team to prepare the cost break up document in one day. I am looking for an immediate response from the customer care indicating to me that “Bipin, You wait for n days. You will be receiving the same doc in email.” Please give a response at-least. My life will become miserable without the team’s co-operation.

Finally I got the cost break up document after a long struggle with the team.

10. Did not receive NOC for HDFC Bank, Bangalore.

Currently I have arranged Home Loan from HDFC Bank, Bangalore. Home loan is sanctioned for me1 month before. I have requested the team to send a NOC favoring bank so that I can make payment to Lodha for first demand note.

But I was in a deadlock situation – The builder (Lodha) needs payment. For payment, I need loan. The bank providing the loan needs a NOC favoring them. The builder is not co-operating to send the same. What Shall I do?

The team tells that it is already dispatched on 27th June (after 1 month of my request). I got this document after a long struggle.

11. Lodha Executives Demand Interest for the late payment on 25th July

I have sent a cheque from HDFC Bank worth Rs. _489888 /-_ to Lodha on 22nd july. But on 25th July Suprita (Lodha Executive) demanded

interest of Rs _16670 /-_ for the delayed payment. The delay in the payment is due to the non-cooperation of lodha executives in sending the NOC favoring HDFC Ltd, Bangalore. Lodha executives were not sending this document in time. They took 1-1.5 months to send this simple document. It is the due the mistakes of Lodha, my payments are delayed. Please understand this.

Company: LODHA (CASA BELLA GOLD)
Country: India
State: Maharashtra
City: Thane

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