Amarprakash Builder
Poor customer service

Amarprakash gives an unprofessional customer service. Read below

The draft agreement that they sent had wrong name, wrong PAN number, wrong project name etc. When questioned they said it is 'draft' and we have to correct :-)

The next version of the same document had a diffferent and incorrect name for POA.

The agreements are clearly one-sided. They dont mention anything about the amenities. So if the swimming ppol, Gym etc is not ready, then the buyer has not legal hold. When asked, they say 'no builder puts these in agreements' etc. Totally non-cooperative.

For customization they charge a flat fee of Rs 25k. So even if you ask for an additional switch board that costs Rs 300, you have to pay Rs 25, 300.

We wanted some changes like relocation of a wash basin and some additional plug points etc. For this they asked for immediate details. We sent the same within a day. After that there was no response. After we followed up repeatedly they sent a response after 3 weeks. So, when they want us to respond, it is within a day. If they respond it will be 2-3 weeks. But when they need payment, they will send a photo of the site and start asking for immediate payment.

For the customization the first drawing they sent was wrong. Then we called and explained it. Then they sent another version which was wrong again. Then we visited their office personally to explain what we wanted. After a week they sent another wrong version. They simply dont listen or understand simple things. So we decided to drop the customization altogether rather than taking risk. Also, they give some funny reasons like have to get EB permission for additional plug pints etc. Clearly, they dont want to help the customer. But they have a CR manager, CR executives whose job is to do what the customer wants. But unfortunately, they are prepared to say No rather than Yes.

In between they also sent wrong emails to us, instead of sending to the correct buyer. Project name was wrong etc and we are not the intended recipeient.

We have no idea about the quality of their construction, since our apartment will complete in April. Will update about this later.

Company: Amarprakash Builder
Country: India
State: Tamil Nadu
City: Chennai

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