Planet M Chembur
Product not being exchanged

This is regarding a DVD purchased by me from Planet M at Chembur.

On Saturday 4th Sept. 2010 I purchased Two DVDs of movie ‘3 Idiots’ and ‘Avatar’ from Planet M shop at shop no 1, 3A Vijay Vihar society, Sion trombay road, Chembur, Mumbai 400071.

I played both the DVDs and Avatar dvd showed me a NO DISC sign. I immediately went to the shop and told the shop keeper about it. He then played it on his DVD player in the shop and to my surprise it played successfully. He then explained that there is something called as Region code in every DVD and the one in the shop is a ALL REGION DVD. I said that the fact that it doesn’t play on my DVD, it is of no use to me, hence I asked him for a refund or exchange with some other DVD. He refused to do it saying that it is already billed and loaded in the system and he can do nothing about it. I told him that he should have told me before making a purchase that these DVDs play only on certain Dvd players. Why was I no given a proper information before buying such a DVD? What do I do with that DVD now? That DVD is worth Rs 499.00, is just a waste?

Company: Planet M Chembur
Country: India
State: Maharashtra
City: Mumbai Suburban

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