ICICI Bank
Rude behaviour by the Security Staff

Hi,

This happened two months before. I visited the ATM/Bank of ICICI @ Sholinganallur after banking hours, to drop a cheque. As there was no pin/stapler available to attached ATM, i was trying to reach out to bank employees (adjacent entrance) through the half closed shutters. Immediately, the security guard, appeared from within, and asked me not to enter the bank after banking hours. I did not enter the bank, but instead asked him why there are no pins, and whether i could get one. He was insisting on me moving out, but never lent his ears to my request. He started shouting at me, and he telling me the rules, and how he is empowered to handle the situation by opening the fire with his gun.

I was shocked, by the attitude of the security. He has the permission of the authority to shoot at people or theif and kill them. The judgement of whether a person is theif or general public with ignorance should be ascertained in the first place. And in my opinion, he is not supposed to reveal his power to open fire. The bank authorities / Home ministry should take utmost care in vesting such powers to security staff. They should have continuos evalutation scheme whether this person is stable minded. Since most of the security staff are not well educated, the tendancy to turn hostile is high.

So i kindly request the concerned authorities to educate such people, how to handle different situations and be in stable mind. And not just boast of their powers.

Company: ICICI Bank
Country: India
State: Tamil Nadu
City: Chennai

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