M/s. Eureka Forbes, Royal water purifier
Non adhering of complaint or providing service

NON-AD-HEARING/ATTENDING CUSTOMER COMPLAINT

SMT. AMBICA SHARMA, ALLAHABAD

AMC CONTRACT RECEIPT No. 10, ENVOICE-CUM-RECEIPT No. 18563816 DATED 21.08.2011

I am registered customer of Eureka Forbes since last 15 years using water purifier model Royal with attachment of water softener. There are two free services under AMC contract but your service provider never attend until inform to service centre. But he comes ever ontime even before to collect the AMC amount. The service engineer (Mr. R.N. Yadav) of my area switches off his mobile for maximum number of time. On complaint direct to Service Centre they suggest to register the complaint to authorized service centre M/s. Anjali Enterprizes, 170 Alopi Bagh Road, Allahabad-211006, Phone NO. 0532-501887, but on calling them the answer is "this phone number does not exists" and ultimately no service can be availed.

The service engineer of my area seems to lack of knowledge, he never complete his job in one attempt, when he rectified one problem another problem has started and after many calls he turned up in long gap of time unnecessarily engaged us and harassment for a small problem like leakage.

Please look into the matter personally and arrange to provide smooth service and improve your company image.

Smt. Ambica Sharma, Flat No. 1, First Floor, Meera Vihar, George Town, A.N. Jha Marg, Allahabad-211002. Mobile No. 91- 9415688524

Company: M/s. Eureka Forbes, Royal water purifier
Country: India

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