Bag it today of India Today group
Not giving items promised after payment

On 20.06. I recd a call around 3 PM stating that my phone number has been selected for a free 3 day holiday tour package to Goa on condition that I purchase the items indicated in the order on the same day. He also told that the items at the discounted price is available without the tour package on any day. But to avail of the tour package I will have to make the payment (Rs.17999/-) on the same day. He asked me to make the payment online before 5 PM. He assured that after making the payment cust care executive will call for verification of the order (in 2 days I.e. on 22 June) and another verification call for tour package (in next two days i.e. 24 June). If I do not make the payment on the same day, I'll still be eligible for the free gifts with the purchase excluding the Goa tour package.

I had made the payment on 20 June and recd the verification call on 22 June. But did not receive any call regarding the tour package. However, on 22 June another cust care executive called to tell me about the same offer and he also mentioned the Goa tour alongwith other items. On 25th I called the cust care no. and the executive who picked up the call said that I will not get the goa tour package. I have received a packet supposed to be containing the ordered items. I have not opened the packet yet.

I had made many calls to the customer care number. One person was kind enough to say that Goa tour package is not in the scheme. After coming to know that Goa tour package has been deleted from the offer and understanding that they have cheated me into buying the products, I requested that my money be returned.

Now the customer care number 0120-4112424 is not answering our call. I tried to contact them through e-mail. All the mails sent have returned undelivered.

Please help me get the money back.

Thank you.

Company: Bag it today of India Today group
Country: India
State: Delhi
City: West Delhi

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