Samsung/ Refrigerators
Product & Services

I have purchased Samsung refrigerator RT29BDPSI, model number 05974ZAZ600717H on dated 12/09/10 from M/S Navrang Audio Vedio (P) Limited, D 10, Vikas Marg, Laxmi Nagar, New Delhi, 110092 for Rs. 16500. This is to mention here that the main door of the refrigerator is not aligned properly since beginning and there is more gap towards left side. We have checked other refrigerators in the showroom and found that those refrigerators are having same gap from right to left.

1. Due to this refrigerator has a problem in cooling for the things kept in door.

2. We have called customer care many a times and few times the engineer has visited to attend the complaint also but the problem still persists. We regret to mention that the engineer does not want to hear our problem. Instead he tries to just convince us that the product is OK.

Now what we should do as the cooling in not good enough for the things kept in the gate as a result water bottles are taking too long a time for cooling. We do feel that there is a problem in the product and engineer could not correct.

I am sure you will do the needful.

Company: Samsung/ Refrigerators
Country: India

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