Croma Retail
Lethargic & Highly Inefficient Service

vishg
05-03-2012
246

I purchased a Siemens C360 cordless phone on 20th March from Malad Croma Store. However since day 1 it was ridden with technical faults. There is no harm in saying I was sold a defective piece by the esteemed Tata Enterprise Croma.

I exchanged the same phone with the store 3-4 times but the repair was of no use. Frustrated I kept the phone aside and didn't use it for 2 years.

In december I came across this phone and thought of making use of it. I inveested further Rs. 350/- on it and got it it repaired. But my agony continued and the phone stopped working in 2 days.

Again I brought the phone to Croma on 15th March; and there was no update on it inspite of countless calls to the store.

Today I was informed that some other fault (fault not mentioned) has come up and I need to pay further Rs. 650/- to repair the phone.

There is no way I'm going to bleed further money on a defective phone which I did not cumulative used for 10 days.

I didn't expect such a lethargic response and treatment from a TATA company. My calls to the customer care 1800-258-3636 is never returned; neither are my calls to the store. Further the store executives have no courtesy of talking to customers and are least interested in resolving their complaint.

Every time I deposit the 'defective' phone, it takes weeks to get a response. Is this the USP of Croma of 'Best Customer Service'???