D Mart
Pathetic Customer Service

Retailing is at its peak... Customers are favored like never before.. And at Such times, D Mart presents itself as one of the most unfriendly Retail outlet...

It has a security system where every bag carried in by women are sealed at entrance in another stinky smelly bag which you are forced to carry around. which is unsealed when you reach the cash counter.

Secondly it has either these huge push around trolleys or these plastic baskets to carry things around. You are bound to bump into things or people atleast 5 times during each visit there..

But the most disappointing incident which made me put this up on the internet is their attitude towards customers.

My company as a reward for some scheme provided me with a hamper including vouchers for Dmart. The vouchers were valid for 12 months, after 5 months when i finally decided to use them i visited the store at Mulund. Since they were kept for 5 month, the signature on the seal was faded to the extent of being invisible on one besides the ink mark.

The store employees refuse to accept the voucher. It still bore the issue date and seal. And morevoer, when i pushed that i need to talk to the higher authority, the concerned person refused to meet me.

This is utter insensitivity, that to for a transaction that's already paid for.

Company: D Mart
Country: India
State: Maharashtra
City: Mumbai City

  <     >