Easyday retail store
Provided a defected gift item and didn't exchange

I have purchased a basket ball from Easyday store (Opulent Mall, Ghaziabad) to gift it to my relative there in Meerut. It was 10th Apr when i purchased it but next day I got a complaint that it's defected and there is a small leakage in basket ball, due to that we have to fill the air daily. As the item was out of city so we got a little delay to return back it to Ghaziabad, when it came back i went there in Easyday store there in Opulent mall, Ghaziabad on 23rd Apr they refused to exchange it and told me that it's the against the policy to exchange it after 7 days.

That item was worthless for me so i gave it to store manager. I have one issue that if a customer is purchasing that type of item they people are not interested to check it and when the customer complaint against the product they people tell us the policy, Since this type of product (football/basket ball) takes some time to check it if there is some minute defect, they people must provide some more days to exchange that type of product.

Please have a look of matter.

Yogender Yadav

mob. 9582590670

Email: yogenderyadav@live.com

Company: Easyday retail store
Country: India
State: Uttar Pradesh
City: Ghaziabad

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