Hidesign
Ddefect during warranty

A wheely bag leather was bought by me from HIDESIGN, GIP, sector-38A, NOIDA on 8-6-10.Certain defects including zip was found not working during warranty period. The same was given to HIDESIGN BOUTIQUE, Noida on 5-5-11 for repair. It was promised that same will be delivered in a month time. After lapse of 1 month, I again contacted the company showroom and after continous follow up they informed on 25-6-11 that the wheely bag is received after repair. when I went to collect the same on 30-6-11 from my residance at Indirapuram, Ghaziabad to Great India Place, Noida. To my surprise the bag was not repaired and pocket Zip was also found not workinf. I have no choice but to ask them to repair it. They promised me to deliver me the leather wheely bag at my residance, but same is not delivered even on 3-8-11.Now you will observe that such a branded and reputed name is giving such a poor service to the customer, when they are charging exhorbitant price for their product. Companyis not concerned with the hard ship and inconvinience caused to me for 3 months. I do not know when the same will be delivered.

DILIP KUMAR

Company: Hidesign
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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