Home shop 18
Dilivery of worng product

Sir

Iam shyam kumar Thakur my e-mail id is skt1371976@gmail.com Phone No is 09721297802

I have ordered a worldpool microwave oven (Convectional) from home shop 18 after paying approx 7000/- in the month of Dec.

Iam presently leaving in Bakshi - ka - Talab and when i had placed the order i was told that this location is out of dilivery station so they ask me to give somebodys living in lucknow, so i did.

Then appox a month later i received the product at the lucnow address. i got that product after approx 20 days to my home. When i ask HS-18 for demo of the product they have arrange a member from worldpool.

the executive came for demo and he informed me that the product recd by me is microwave overn of (solo) instead of (Convectional) immediately i informed that to HS -18.

They assured me that the product will be changed within 11 working days.

But till date the product has not been changed.

Although i feel that i lost my money. But the biggest problem with this HS-18 is that I have tried my level best to talk to the customer care regarding this issue every time i was assured that i will get my product change within 7-8 working days. but still it was not done.

Sir it is very painful to customer to talk to customer care member, every time i will get connected to a new member and i have to brief the complete history. i have explained the complete history to approx 50 members of customer care, curior services, worldpool members but all invain.

Now after every 2-3 days i am getting call from HS-18 they again ask the same history and do nothing seriously.

it is realy very painful.

please inform me some thing very soild so that i can get relief to this.

Company: Home shop 18
Country: India
State: Uttar Pradesh
City: Lucknow

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